HP DesignJet 500/800 Series Plotter Not Printing w/ Windows 10?

HP DesignJet 500/800 Series Plotter Not Printing w/ Windows 10?

1)  Check your driver first:

Please make sure you have selected the correct driver for your plotter.  Windows 10 has drivers pre-installed for all models of the DesignJet 500 and 800.  There is no need to search for or download anything else.  Please select the correct driver from this chart:

PLOTTER MODEL -->  NAME OF WIN 10 DRIVER FROM LIST

  • HP DesignJet 500 24" plotter w/o GL/2 card -->  "HP Designjet 500 24 by HP"
  • HP DesignJet 500 42" plotter w/o GL/2 card -->  "HP Designjet 500 42 by HP"
  • HP DesignJet 500 24" plotter with GL/2 card --> "HP Designjet 500 24+HPGL2 Card"
  • HP DesignJet 500 42" plotter with GL/2 card --> "HP Designjet 500 42+HPGL2 Card"
  • HP DesignJet 500PS 24" plotter --> "HP Designjet 500PS 24 by HP"
  • HP DesignJet 500PS 42" plotter --> "HP Designjet 500PS 42 by HP"
  • HP DesignJet 800 24" plotter  -->  "HP Designjet 800 24 by HP"
  • HP DesignJet 800 42" plotter  -->  "HP Designjet 800 42 by HP"
  • HP DesignJet 800PS 24" plotter --> "HP Designjet 800PS 24 by HP"
  • HP DesignJet 800PS 42" plotter --> "HP Designjet 800PS 42 by HP"

 (Note:  An alternate driver for both the HP Designjet 500 and 800 series is the HP Designjet 510 series driver.  Please note there are no other compatible Designjet drivers for these printers other than the ones listed here)

2)  Check this setting in Windows 10:

We have found that HP DesignJet 500 and HP DesignJet 800 plotters will install correctly in Windows 10, the proper driver will load and everything will seem fine except print jobs will never come out of the plotter.  No error messages will appear on the computer either - Windows thinks the print job was completed properly even though nothing ever came out of the plotter.

PrinterStop has found a very simple solution to this baffling issue:

There is a setting in Windows 10 - enabled by default - called "Let Windows manage my default printer".   it is accessed by selecting "Settings" in Windows 10, then "Devices"  and then clicking on "Printers & scanners" on the left side of the screen.  Please see picture below:

screenshot.png

The simple solution is to switch the "ON setting to the "OFF" position - everything will then start printing immediately.

This may or may not apply to more printers besides the HP DesignJet 500 and 800 series; at this point these are the only 2 models we have experienced this issue with.  For that reason, we generally recommend you turn off the setting labelled "Let Windows manage my default printer".